Free time runs out. The truck is still there.
Trucks wait for a dock, a forklift or paperwork long after the 30 to 60 minutes most published carrier terms allow. The driver is paid and the truck earns nothing.
Now taking pilot carriers in Victoria
Get paid for the time your trucks wait.
Your trucks sit at distribution centres, wharves and customer sites long after the agreed free time. Your rate cards often say you can charge for it. Your invoices rarely do.
Sitetime finds that waiting time in the tracking data you already have, drafts the charge with evidence, and takes a share only of what your customers actually pay.
- No recovery, no fee
- No driver app
- You invoice as normal
One visit
Example customer DC
- Booked slot
- 06:00
- Arrived
- 05:54
- Free time ends
- 07:00
- Departed
- 08:51
Beyond free time1 h 51 min
Billed, 15-min increments2 h 00 min
At $100 an hour$200.00 + GST
Not charged
Draft charge + evidence pack
The problem
The waiting is in your data. The charge isn't on your invoice.
Waiting time, or demurrage, is one of the few costs a carrier is often entitled to recover and routinely doesn't.
It's in the rate card, not on the invoice.
Nobody matches each truck's time on site to the job and the customer's terms. Pulling the evidence together takes hours, and no one wants to bill a big customer without proof.
Without terms, the cost stays hidden.
Where a customer has no waiting terms, you pay for the lost hours in wages and idle trucks without seeing which customers and sites cost you the most.
- $75–$150/h Published Australian carrier waiting charges, from rigids to B-doubles1
- 30–60min The free time most published carrier terms allow before charges start1
- 2.6–3.9% Net margins reported by listed Australian carriers for 20252
- 1 in 12 Road transport businesses that closed in 2025, according to the ATA3
Why it matters
$1 of waiting time is worth about $33 of new freight.
You've already paid the driver and run the truck. When a customer pays for waiting time, almost all of it is profit. At a 3% net margin, you would need to win about $33 of new freight revenue to make the same profit as $1 of waiting time collected.
Margins are an example based on listed carriers' 2025 results; yours will differ.
How it works
Three steps. Nothing changes in how you invoice.
-
Share your tracking and job data
Truck arrival and departure times from your vehicle telematics, plus your jobs and invoices. During pilots we work from your systems' exports (CSV or Excel), so there's nothing to install.
-
Sitetime checks every visit against each customer's terms
Free time, hourly rate, billing increment, cap and claim window, customer by customer. Fixed rules calculate every amount the same way each time, and you can see exactly how. No AI model sets a dollar figure.
-
You get draft charges with an evidence pack
Each chargeable visit becomes a line ready for your invoice, with a printable evidence pack showing the recorded times beside the calculated ones. You choose which customers to bill, and invoice as you do today.
What you get
See what every customer and site costs you, then recover what you're owed.
Site-time report and rate-review data
Every customer ranked by the claimable waiting time they cost you: jobs past free time, what was owed and what was charged, the share actually charged and each customer's billing habit. Mark which customers have agreed waiting terms. For those without, the same figures are your case at the next rate review.
Recovered charges, worked out in the open
Open any job to see the visit on a timeline: arrival, the end of free time and departure, with the chargeable waiting marked. Below are the site times, where they were recorded, the proof of delivery, and a waiting-time notice drafted for your customer. One click adds the charge to your drafts.
An evidence pack for every charge
Recorded times beside calculated ones, each labelled, then the calculation from time counted to the total with GST. It says where every time came from and adds nothing that isn't in your data. Print it or save it as a PDF and attach it to the invoice.
What Sitetime won't do
- Hold your money. Customers pay you, exactly as now.
- Contact or chase your customers. They're your relationships.
- Ask your drivers to install an app.
- Make you change your telematics, transport or accounting systems.
Pricing
No recovery, no fee.
Sitetime earns a percentage of the waiting time your customers actually pay. Not what we find, not what you invoice: what lands in your account.
A share of what's paid
The fee is a percentage of waiting time collected, excluding GST. If a customer doesn't pay a charge, there's no fee on it.
A small per-truck minimum, credited in full
A monthly per-truck subscription covers your site-time report and is credited against your recovery fees. When fees exceed it, you pay only the percentage.
Freight first, always
When an invoice is only part-paid, the payment counts against your freight first. Only what's left counts as waiting time recovered, so Sitetime never earns on money you would have received anyway.
| Customer pays | Counted to freight | Counted as waiting recovered |
|---|---|---|
| $1,200 | $1,000 | $200 |
| $1,100 | $1,000 | $100 |
| $1,000 | $1,000 | $0 |
Fee levels are being set with our first pilot carriers. Ask us for current terms.
Who it's for
Built for Australian carriers whose trucks wait at customer sites.
What matters is your data, not the size of your fleet.
A good fit if you
- Run general freight, container cartage, distribution or regional work
- Have vehicle telematics in your trucks and keep records of your jobs
- Have customers whose rate cards include waiting time, or want the data to ask for it
- Deliver to distribution centres, wharves, empty container parks or consignee sites with queues
Not a fit yet if you
- Have no telematics in your trucks. There's no driver app, by design
- Mainly subcontract work and rebill your subcontractors' waiting time. That's planned for later
FAQ
Questions carriers ask
Is Sitetime available now?
Sitetime is in its pilot phase with Victorian carriers. We run the audit with you on your own data, hand over the draft charges and evidence packs, and you add them to your invoices. Direct connections to your systems and self-serve accounts come later.
Is there a minimum fleet size?
No fixed minimum. If your trucks have telematics and you keep records of your jobs, Sitetime can check them. The more trucks and sites you run, the more waiting time there usually is to find.
Is my data safe?
During pilots, the audit runs in a web browser, on your own laptop if you prefer. Your files are read in the browser and are not uploaded to our servers.
When accounts and server storage arrive, each carrier's data will be kept separate from every other carrier's, and we plan to host it in Australia. We record site visits, not continuous GPS trails.
Do I need to change my systems?
No. Keep your telematics, transport management and accounting systems. Sitetime reads what they already record, and you keep invoicing the way you do today.
Which telematics and accounting systems do you work with?
Today we work from exports, so any system that can export truck arrival and departure times and your jobs as CSV or Excel will do. Direct connections are being built; tell us what you use and it helps us decide which come first.
What if my customer refuses to pay?
You decide which customers are billed and when, and we never contact them. The evidence pack gives you the recorded times to back the charge. If a charge isn't paid, Sitetime earns nothing on it.
Where a customer won't accept waiting charges, the site-time report shows what their sites cost you, ready for your next rate review.
Some of my customers have no waiting terms. Is it still useful?
Yes. Every carrier gets the site-time report. Recovery is switched on only for customers whose terms allow it; for the rest, you see the waiting they cost you and what terms would have recovered.
Do my drivers need to do anything?
No. Sitetime uses the times your trucks' telematics already record. There's no driver app and no extra paperwork.
Where do you operate?
We're launching with carriers based in Victoria. Interstate sites are fine: times are read in each site's own time zone, with daylight saving applied. Amounts are in Australian dollars, with GST shown separately.
Get started
Find out what your waiting time is worth.
Start with one customer and one month of your own data. We'll show you the waiting time beyond free time, what was charged and what's still claimable, and you decide what to do with it.
- Your own data, on your own laptop if you prefer
- Nothing to install, nothing sent to your customers
- No recovery, no fee